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CUSTOMER SERVICES TEAM LEADER - LANGUAGE
Company:CPL |
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Job Reference Number |
14571708 |
Client ID: |
RI/JO-1202-242604 |
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Posted On: |
Feb 21 2012 |
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Location: |
SHANNON, LIMERICK, TIPPERARY, CLARE |
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Job Type: |
Permanent |
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Salary: |
30000 - 40000 |
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Benefits: |
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Candidates will have excellent organizational and communication skills and a genuine love of working with the public. Possess a pleasant personality, the ability to prioritize multiple tasks, flexible availability, and the desire to service a high volume of customers quickly and efficiently.
Essential Duties and Responsibilities:
Develop the Customer Service Team to perform at the highest standard, meeting both our customer and client expectations for quality and service level goals.
Focus on initiatives to drive continuous process review and improvement across the Team to ensure continued efficiencies and enhancements to customer service processes and team productivity with the aim of reducing CTO.
Support Customer Service projects and initiatives with the aim of driving both client and customer satisfaction.
Manage the CS rep's duties on a daily basis including KPI's.
Analyse call centre trends & report to senior management.
Qualification Requirements:
2-3 years Customer Service/Call centre experience desired. 1+ years experience at team leader/supervisor level is Essential. Multi-lingual native English & another Europen language both written and spoken. Fluency in German is a significant advantage. In-depth internet knowledge. Ability to work under time constraints. Strong written and verbal communication skills. Ability to perform well as part of the senior team. If you have the necessary skills and experience for this position we invite you to apply using the link below. To discuss the position and your application in the strictest confidence please contact Thomas Hogan via email at thomas.hogan@cpl.ie or call our Limerick office on 061 221701.
CPL 'Placing People First' | Choose how you would like to connect with us... We are delighted to announce we've recently launched our new Facebook page, go to www.facebook.com/cpllimerick. The CPLJobs App is available for you to download from iTunes at http://www.apple.com/iphone/apps-for-iphone. You can search our active jobs, submit your CV and register for job alerts on our website at www.cpl.ie .
