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E-COMMERCE SUPERVISOR FRAUD PREVENTION

 

Company:

APPLE OPERATIONS EUROPE
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Job Reference Number

14572036

Client ID:

RI/
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Posted On:

Feb 22 2012

Location:

CORK
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Job Type:

Temporary

Salary:

DOE
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E-Commerce Supervisor Fraud Prevention Team
(Temporary Position)
Cork

CLOSING DATE FOR APPLICATIONS: Friday 2nd March 2012


Overview


The primary function of this role will be, as a Fraud Prevention Team Supervisor, to ensure that fraudulent orders placed on the Online Store are cancelled without affecting our good customers purchasing experience.

You will also be the point of contact for any issues, which occur within the AOS Order Administration Team, as this role requires a weekend shift (Friday to Tuesday).





Responsibilities


    Taking overall responsibility for the day-to-day management of the team, reviewing areas of responsibility regularly and prioritizing tasks accordingly in order to meet SLAs for all the Order Administration Team over the weekend.


    Ability to react quickly to any new fraud trend and ensure that the team is kept fully informed.


    Ensuring operational metrics are met (daily, weekly, monthly, quarterly) and work for continuously improvement for the manual review of orders blocked in fraud.


    To lead, manage and motivate the team in order to achieve its maximum potential.


    Establish clear and effective working relationships and communication channels internally (Telesales, Sales Support, Order Management etc).


    Increase effectiveness of employees, systems and tools by recognizing opportunities for development and proactively improving processes and team performance (including maintaining low chargeback rates, low leakage rates and numbers of orders actioned).


    Provide daily & weekly productivity reports to mgt and determine opportunities to positively impact the team performance.


    Ability to work on assigned projects and ensure user acceptance testing is completed on time for new developments.




Skills and attributes


· Ability to deal with ambiguity
· Ability to prioritize tasks & work to tight deadlines
· Ability to adapt to changing priorities in a challenging environment
· Have a high stress tolerance
· Be a confident and enthusiastic communicator
· A passion for fraud prevention
· Self Motivated, works well on own initiative




Qualifications/Experience:

· Third level education preferred
· People management experience strongly desirable
· Relevant experience within e-commerce /call centre environment would be a distinct advantage
· Excellent written and verbal communication skills
· Strong relationship management, presentation & project leading skills
· Effective negotiating/influencing and time management skills